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I really didn’t expect much from it. But, let me tell you, the picture quality was far better than my Xfinity cameras all over my house.

Sindhu K.
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Refund and Returns Policy


Our refund and returns policy lasts 45 days. If 45 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 45 days after delivery.


1. Refunds will be processed within 7 days after we receive your package. The refund will be backed to the original payment account.

2. The original shipping fee and insurance are non-refundable. If it is our reason, the goods have quality problems, the original shipping fee will be borne by us.

3. Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

NOTE: If you have any issues with your return, you must contact us at [email protected] within 180 calendar days after your order was first placed.

Return or Exchange

If it is the quality problem of the camera itself, or we have sent the wrong product, we will accept returns.

If you are not satisfied with the color after you get the package, we will not allow returns or exchanges. So please think about it before placing an order.

To complete your return, we require a receipt or proof of purchase.

Cancel order

  • Cancel unshipped orders.

      If you want to cancel an order that has not been shipped, please contact us at [email protected]. For the fastest solution, please provide your order number. Thanks!

  • Cancel shipping order

      If you cancel the order while the package has been shipped out or is being shipped to the destination, please contact us, and refuse to accept the package. We will refund your payment after deducting the shipping cost. Once the package starts to be returned, it will be refunded immediately. 

Need help?

Contact us at [email protected] for questions related to refunds and returns.

FAQ about Returns and Exchanges

Please check your order information. If we sent the wrong item, please contact us immediately. We will give you the most satisfactory treatment.

If you find that you have entered the wrong address just after placing an order, please contact us as soon as possible to change the address. If your package is being dispatched and you find that you have entered the wrong address, you can call the dispatcher.

Please contact us as soon as possible after placing an order. If the package has already been dispatched, it cannot be cancelled.

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